Return Policy

Hartter Academy courses, including the Student-Athlete Spine Certification and sport-specific modules, are digital products delivered through our online platform.

• Full refund within 14 days of purchase if you have completed less than 25% of the course content.
• No refunds are available once you have completed 25% or more of a course, earned a certificate, or after 14 days from purchase.
• If a course is defective or cannot be accessed due to a platform issue on our end, contact us for a full refund or replacement access.
• Bulk school enrollments are refundable on a pro-rated basis for athletes who have not begun the course, minus a 10% administrative fee.

To request a course refund, email hartterchiropracticfrontdesk@gmail.com with your order number and the email used at purchase.

Physical products (orthotics, wellness kits, rollers, supplements, and other retail items) purchased through our website or in-office are eligible for return under the following conditions:

• Unused, unopened items in original packaging may be returned within 30 days of purchase for a full refund.
• Custom-fitted items such as orthotics are non-returnable once fitted or worn, unless defective.
• Opened supplements, personal-care items, and clearance items are final sale.
• Shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

To start a return, contact us at (585) 475-1333 or hartterchiropracticfrontdesk@gmail.com within 30 days of receipt. Approved refunds are issued to the original payment method within 7–10 business days.

Prepaid visit packages and wellness memberships are refundable as follows:

• Unused prepaid visits are refundable on a pro-rated basis (unused portion) within 90 days of purchase, minus a 10% administrative fee.
• After 90 days, unused prepaid visits remain valid toward future care but are no longer refundable.
• Monthly memberships can be cancelled at any time; cancellations take effect at the end of the current billing cycle and no further charges will apply.
• Partial-month membership fees are non-refundable once a billing cycle has been charged.

Professional chiropractic services, adjustments, and treatment sessions are billed for the care delivered at the time of service. If you are dissatisfied with a visit, please contact our office within 7 days and we will work with you to address your concerns. Service fees are generally non-refundable once care has been provided, but we are committed to your satisfaction and will review each situation individually.

Digital gift cards are non-refundable and cannot be redeemed for cash except where required by law. Unused balances remain valid for one (1) year from the date of purchase.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at hartterchiropracticfrontdesk@gmail.com with your order number and a photo of the item. We will arrange a replacement or full refund, including return shipping if applicable, at no cost to you.

We are committed to resolving any billing concern directly. Before initiating a chargeback with your bank or card issuer, please contact us — most issues can be resolved quickly through our office. Chargebacks for services rendered or products delivered and kept may be contested with supporting documentation.

For returns, refunds, or any billing question, please reach out:

Hartter Chiropractic & Wellness
3543 Winton Place, Rochester, NY 14623
Phone: (585) 475-1333
Email: hartterchiropracticfrontdesk@gmail.com